Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. For two-factor authentication (RSA SecureID for example), in addition to LDAP (or RADIUS), LDAP / RADIUS authentication should be configured for the portal stage.Important! It is not possible to provide another username, so it is important to have the same username in the two authentication methods. If credentials passed from the portal to the gateway are not recognized by the gateway, the user will be prompted to enter the password again. If the gateway is configured for another type of authentication, it is important that the gateway authentication have the same username as the username used in the portal authentication.If both the portal and the gateway are configured with the same authentication method, this problem will not occur. At the time of authentication on the portal, user credentials are passed from the portal to the gateway.> show global-protect-gateway current-userĪuthentication works for GlobalProtect Portal but fails on GlobalProtect Gateway. Execute the following command to check for current users:.tail follow yes web-server-log sslvpn-access.log.
On the firewall, tailing the following logs is needed when an attempt is made from the GlobalProtect user:.Logs can be collected under : Troubleshooting > Logs > Log = PanGP Service and Debug level = Debug It is recommended to gather logs from the GlobalProtect client to see at which stage the error occurred. ITS also supports Billiken Printing for students, a VPN network and remote file access. These connections allow faculty, staff and students to access the Internet from both wired and wireless connections.
From these logs it is possible to tell if authentication worked as intended, or if the authentication settings need to be adjusted. Saint Louis University's ITS division provides a variety of options for connecting to the Internet on campus.
Self-HelpĬan't Connect to VPN After Upgrading to Big Sur Update NAT Policy: In the left menu navigate to Policies -> NAT and click on your rule for internet outbound access. You must be enrolled in Multi-Factor Authentication (Duo) before setting up VPN.
Cal Poly’s Virtual Private Network (VPN) service, available through GlobalProtect, allows you to securely access campus technology resources including the campus wiki and certain software including Autodesk, GIS Software (ESRI/ERDAS/Trimble), Maple, Mathematica, MATLAB/SIMULINK, and Solidworks and more from anywhere with a high-speed internet connection.